Careers
IntelliSoft Group, located in Nashua, New Hampshire, is a leading supplier of automated solutions designed to streamline and better manage credentialing, recredentialing, provider enrollment and contract management. With over 1500 users around the world, IntelliSoft Group is committed to maintaining a strong and long-term relationship with all of its clients. IntelliSoft Group prides itself in knowing its solutions are meeting the needs of a wide variety of healthcare-related organizations. These range from small hospitals, group practices other provider groups and billing companies to large multi-facility healthcare systems, health insurance plans and managed care organizations, CVOs and a number of other organizations.
Exciting opportunities currently exist for qualified candidates. We offer competitive salaries and benefits. We maintain a high integrity culture with a focus on team work.
POSITION: Level II Technical Support Representative, Full-Time
LOCATION: Nashua, NH
DESCRIPTION:
As the Technical Support Department is the most common contact the customer will have with ISG, the Support team is the face of the company. The Technical Support Rep is responsible for providing internal and external customers assistance with problems, questions, installations, updates, and program functionality. This role also has responsibility for program functionality in the sense of communicating customer feedback to development.
PRIMARY RESPONSIBILITIES:
- Provides technical support via phone, email, and web conferences including identification\clarification of the issues, troubleshooting issues, reproducing issues as necessary, tracking tickets and following up.
- Escalation of issues as appropriate Continuous contributions to the Knowledgebase
- Ongoing project work including Product Testing, Report Writing, Data conversions, Web Crawlers, Development, etc.
- Other duties as assigned by management.
QUALIFICATIONS:
- Technical Support Experience with software products.
- PC skills with Windows 2000 through Windows 7.
- Strong customer facing skills.
- Experience with MS Office.
- Exceptional verbal and written communications skills.
ADDITIONAL QUALIFICATIONS (NOT REQUIRED BUT PREFFERED)
- Good Understanding of relational databases.
- Skill with SQL queries
- Healthcare experience
Please contact Recruiting, recruitment@intellisoftgroup.com
POSITION: Credentialing Specialist
LOCATION: Nashua, NH
Responsibilities of the position include but are not limited to the following:
- Compile confidential data to assist clients in the enrollment of providers with health care plans. Position requires extensive, direct interaction with health plans, government agencies and clients.
- Process, review and maintain all provider and facility credentialing and re-credentialing files and make decisions regarding the workflow of credentialing files.
- Enter and update provider and facility data in the credentialing database while adhering to input standards.
- Processes complete initial and recredentialing applications within the expected timeframes.
- Perform primary source verification in accordance with client needs and applicable industry standards.
- Assure the confidentiality and integrity of all aspects of the credentialing program and process.
- Perform a variety of essential administrative functions for all aspects of the enrollment, credentialing, and health plan follow up processes.
- Must be able to interpret and communicate sensitive information in a timely manner and understand current state and federal regulatory requirements as they pertain to enrollment functions.
- Maintain complete, organized and accurate provider files.
- Compile and accurately maintain information and supporting documents for you client's health plan enrollment solutions.
Required skills and background:
- • Direct and recent working experience dealing with healthcare credentialing in a hospital, CVO or other setting where adherence to policy and other regulatory standards are essential.
- Solid working knowledge of credentialing software applications and/or other relational databases like Access.
- Excellent organizational skills.
- Superior customer service skills.
- Excellent communication skills - both verbal and written.
- Understands the importance of customer follow up and attention to detail.
- Must be highly organized and able to work efficiently and effectively in a fast-paced environment.
If you possess the above skills and background, we have openings in our growing, full service CVO and we would like to meet you.
Please contact Lynne O’Connor, Director of Operations, loconnor@intellisoftgroup.com
POSITION: Credentialing Software Trainer
LOCATION: Nashua, NH
DESCRIPTION:
In this position, you will provide a vital role in new system implementation and customer satisfaction. By delivering effective training and post-training consultation, you will ensure our new customers are able to begin using their new credentialing system as quickly and efficiently as possible. When customers require additional training or training consultation, you will be able to effectively work with the customer to identify the unique needs of these customers in order to ensure continued satisfaction with the system. We are seeking an experienced, career-oriented individual who is able to effectively interact with our customers as well as with our technical and sales staff to maximize our customers' buying experience. The position requires an individual with previous training experience who can learn quickly and is eager to take on multiple challenges. Excellent communication skills, along with solid computer and customer service skills are necessary.
PRIMARY RESPONSIBILITIES:
- Software training and consultation to our customers, including on-site, classroom, and via the Internet
- Post-training consultation to ensure successful implementation and launch of the new system
- Documentation of issues identified during training and consultation
- Timely and appropriate escalation of customer issues
- Assist in product development and product testing
- Assist with coordinating and managing projects for new customers as well as existing customers for whom additional services have been requested
QUALIFICATIONS AND REQUIREMENTS:
- Previous experience in software training is required
- Background in healthcare credentialing, provider enrollment, Medical Staff Office operations required
- Working knowledge of credentialing software applications is desirable
- Working knowledge of IntelliCred and IntelliApp is preferred
- 50% Travel (in state and out of state) is required
- Excellent written and verbal communication skills
- Highly motivated and a self-starter
- Familiar with GoToMeeting.com and WebEx.com is desired
- Strong computer skills are required; must possess solid working knowledge of Windows-based applications and the Microsoft Office Suite
- Ability to work and be flexible in a fast-paced and changing environment
- Ability to work as a team player
- Ability to effectively manage his/her own agendas and tasks
This is a full-time position. IntelliSoft Group offers a competitive salary and comprehensive benefits package.
Interested and qualified individuals should contact: Lynne O’Connor
POSITION: Technical Support Representative, Full-Time
LOCATION: Nashua, NH
DESCRIPTION:
As the Technical Support Department is the most common contact the customer will have with ISG, the Support team is the face of the company. The Technical Support Rep is responsible for providing internal and external customers assistance with problems, questions, installations, updates, and program functionality. This role also has responsibility for program functionality in the sense of communicating customer feedback to development.
PRIMARY RESPONSIBILITIES:
- Provides technical support via phone, email, and web conferences including identification\clarification of the issues, troubleshooting issues, reproducing issues as necessary, tracking tickets and following up.
- Escalation of issues as appropriate Continuous contributions to the Knowledgebase
- Ongoing project work including Product Testing, Report Writing, Data conversions, Web Crawlers, Development, etc.
- Other duties as assigned by management.
QUALIFICATIONS:
- Technical Support Experience with software products.
- PC skills with Windows 2000 through Windows 7.
- Strong customer facing skills
- Experience with MS Office
- Exceptional verbal and written communications skills.
ADDITIONAL QUALIFICATIONS (NOT REQUIRED BUT PREFFERED)
- Good Understanding of relational databases.
- Skill with SQL queries
- Healthcare experience